399bear Terms & Conditions

Accepting These Terms

These Terms & Conditions ("Terms") form a binding agreement between you and 399bear. They govern your access to all games, promotions, payment tools, and customer support offered through the 399bear platform. Using any part of the site — including browsing the lobby, claiming a bonus, or making a deposit — counts as acceptance.

These Terms apply alongside our Privacy Policy and Responsible Gaming Policy. Where those documents conflict with these Terms, these Terms take precedence unless a specific policy states otherwise.

Who Can Open an Account

You must meet all of the following before registering:

• You are 18 years of age or older.
• You reside in a jurisdiction where online gaming is not explicitly prohibited for personal use.
• You are registering on your own behalf, not as an agent for another person or organisation.
• You have not previously had a 399bear account permanently closed for misconduct.
• You are not an employee, contractor, or close family member of a 399bear business partner.

399bear reserves the right to request proof of age at any time. Accounts opened by underage players will be closed immediately and any winnings will be forfeited.

Account Rules

One account per person

Each player may hold exactly one active account. Opening a second account — even from a different device or mobile number — is a breach of these Terms and will lead to both accounts being suspended pending review.

Accurate information

Your registered name, date of birth, and payment details must match your government-issued ID. 399bear verifies this information before processing your first withdrawal. Providing false details delays withdrawals and may result in permanent closure.

Account security

You are solely responsible for keeping your password confidential. Never share your login credentials. If you suspect unauthorised access, contact 399bear live chat immediately so we can freeze the account and investigate.

Deposits & Transactions

Deposits are processed in Bangladeshi Taka (৳) through the payment methods listed below. All transactions must come from accounts or cards registered in your own name.

399bear does not charge deposit fees. Any charge applied by your mobile money provider or bank is outside our control. Third-party deposits — sending money from someone else's bKash or Nagad — are strictly prohibited and will trigger an account review.

Withdrawals & Limits

Withdrawals at 399bear are processed within 23 minutes on average after approval. The table below summarises the key limits.

KYC verification is mandatory before your first withdrawal. Upload a clear photo of your National ID Card, Passport, or Driving Licence through the account verification section. Documents are reviewed within 6 hours. Higher VIP tiers receive increased daily withdrawal limits — see the VIP page for details.

Bonus & Promotion Rules

All bonuses offered by 399bear are subject to a 7× wagering requirement unless a specific promotion states otherwise. This means bonus funds — and any winnings derived from them — must be turned over seven times before a withdrawal request will be approved.

• Welcome Bonus: 190% on your first deposit, up to ৳12,500. Minimum qualifying deposit is ৳250.
• Reload Bonus: 29% on subsequent qualifying deposits.
• Daily Cashback: 0.7% returned on net losses, credited the following day.
• Referral Bonus: ৳275 credited when a referred friend completes their first qualifying deposit and meets wagering conditions.

Bonus offers are valid for 7 days from the moment they are credited. Unused bonus balances expire automatically. 399bear reserves the right to cancel any bonus if fraudulent activity or multi-accounting is detected during the wagering period.

Game Rules & Fair Play

399bear hosts games from licensed providers including Evolution, JILI, Sexy Gaming, Pragmatic Play, Playtech, Spribe, and Ezugi. Each game operates on a certified Random Number Generator (RNG) or a live dealer feed. Published RTP figures are sourced directly from the provider and are accurate at the time of publication.

In the event of a disconnection during a game round, 399bear's system records the round state server-side. The round will be settled according to the recorded outcome once you reconnect. No refunds are issued for mid-round disconnections caused by your internet connection.

Placing bets that exploit software errors, displaying irregular betting patterns, or using automated betting scripts are all prohibited. Winnings generated through such activity will be voided.

Prohibited Conduct

The following actions will result in immediate account suspension and forfeiture of balances:

• Opening more than one account under your own or another person's identity.
• Colluding with other players to manipulate game outcomes.
• Using VPNs or proxies to disguise your geographic location.
• Making deposits using payment accounts not registered in your name.
• Attempting to reverse a completed withdrawal via your bank or mobile money provider (chargebacks).
• Exploiting a software bug rather than reporting it to support.
• Laundering funds or using the platform for any unlawful financial transaction.

Account Suspension & Closure

399bear may suspend or permanently close an account without prior notice if we have reasonable grounds to believe any of the prohibited conduct described above has occurred. Where a suspension is temporary and the investigation concludes in your favour, the account will be reinstated and any legitimate balance returned.

You may request voluntary account closure at any time through 24/7 live chat. Self-exclusion options — including cooling-off periods and permanent exclusion — are available via our Responsible Gaming page.

Intellectual Property

All content on the 399bear platform — including logos, graphics, game interfaces, written text, and software — is the property of 399bear or its licensed partners. You may not copy, reproduce, distribute, or create derivative works from any part of the platform without written permission. Using our brand name or imagery in third-party advertisements without authorisation is a breach of these Terms.

Limitation of Liability

399bear provides the platform on an "as is" basis. We are not liable for losses caused by:

• Interruptions to internet connectivity on your end.
• Decisions made by game providers in settling rounds.
• Delays caused by your bank or mobile money provider when processing withdrawals.
• Events outside our reasonable control, including server outages or regulatory action.

Our total liability to you in any calendar month, for any cause, will not exceed the net deposit you made during that month. This limitation does not affect your statutory rights under applicable Bangladeshi consumer law.

When These Terms Are Updated

399bear may revise these Terms at any time. When material changes are made, we will post a notice on the platform homepage at least 7 days before the new Terms take effect. Continuing to use 399bear after the effective date means you accept the revised Terms. If you disagree with an update, close your account before the effective date and withdraw your remaining balance.

How to Reach Us

For questions about these Terms, account issues, or dispute resolution, contact the 399bear support team through 24/7 live chat available directly within the platform. Our team responds within minutes and can escalate disputes to the relevant compliance team if required.

For self-exclusion requests or responsible gaming support, visit our dedicated Responsible Gaming page, where you will also find links to external support organisations.