399bear Help Center

Account & Registration

Opening a 399bear account takes under two minutes. Visit 399bear Register, enter your mobile number, choose a password, and confirm your number with the OTP sent via SMS. Each person may hold only one active account; duplicate accounts are closed without refund.

You must be at least 18 years old to register. 399bear reserves the right to request age and identity proof at any point. Players from restricted jurisdictions listed in the Terms & Conditions are not eligible to open accounts.

What information do I need to register?

Mobile number, a working email address, your full name as it appears on your National ID Card (NID), and a password of at least eight characters. You do not need to upload documents to register, but you will need them before your first withdrawal.

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Logging In & Password Reset

Go to 399bear Login, enter your registered mobile number and password, then tap Log In. If you are using a shared device, always log out after each session.

Forgot your password?

On the login page, tap Forgot Password. Enter your registered mobile number and 399bear will send a six-digit OTP. Enter the OTP, then set a new password. If your number has changed, contact 24/7 live chat with your NID for manual recovery.

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Deposits & Payment Methods

399bear supports five payment channels for players in Bangladesh: bKash, Nagad, Rocket, Upay, and Bank Transfer. All five are available for both deposits and withdrawals. No third-party wallets or international cards are accepted at this time.

The minimum deposit is ৳250. Funds from bKash, Nagad, Rocket, and Upay arrive in your 399bear wallet within 1 minute in most cases. Bank transfers may take longer depending on your bank's processing times.

How to make a deposit

• Log in and go to Wallet → Deposit.
• Select your payment method (e.g., bKash).
• Enter the amount — minimum ৳250.
• Follow the on-screen instructions to complete the transfer from your mobile wallet.
• Your balance updates automatically once the transaction confirms.

399bear charges no deposit fees. However, your mobile wallet provider may apply its own transfer charges — check your bKash or Nagad app for current rates.

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Withdrawals & KYC

The minimum withdrawal amount is ৳1,200 and the maximum per day is ৳1,80,000. Most withdrawals process within 23 minutes after approval. First-time withdrawals may take up to 2 hours because the KYC check runs in full before funds are released.

KYC verification

KYC (Know Your Customer) must be completed before your first withdrawal. Upload a clear photo or scan of one of these documents: National ID Card (NID), Passport, or Driving Licence. The 399bear team reviews submissions within 6 hours. You will receive an SMS confirmation once verified.

Make sure the name on your 399bear account exactly matches the name on your identity document. Mismatches cause delays. If you used a nickname at registration, update your profile before submitting KYC.

Withdrawal method requirements

Funds must be withdrawn to a wallet or bank account registered in your own name. 399bear does not transfer to third-party accounts. If you deposited via bKash, you can withdraw to any of the five supported methods — there is no requirement to withdraw to the same channel.

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Bonuses & Wagering

New players receive a welcome bonus of 190% on the first deposit, capped at ৳12,500. Existing players benefit from a reload bonus of 29% and a daily cashback of 0.7% on net losses. Referring a friend earns you ৳275 once your friend's first deposit clears.

All bonus funds carry a 7× wagering requirement before withdrawal. For example: a ৳1,000 bonus requires ৳7,000 in total bets to become withdrawable. Bonuses are valid for 7 days from the date of issue. Unused bonus balance expires after the validity window.

Which games count toward wagering?

Slots, crash games, fishing games, lottery games, and card games all count at 100% toward wagering. Live casino bets count at 20%. Sports bets do not count toward bonus wagering. Check the 399bear Bonus & VIP page for the full eligible-game list.

VIP cashback tiers

Active players automatically climb the VIP ladder. From VIP 1 (0.7% cashback) up to VIP 6 (2.2% cashback with a personal account manager), every tier brings higher daily withdrawal limits and birthday bonuses. Monthly turnover determines your tier at each calendar-month review.

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Games & Providers

399bear carries over 5,900 titles across slots, live casino, crash, fishing, sports, and card games. Providers include Evolution, JILI, Sexy Gaming, Pragmatic Play, Playtech, Spribe, and Ezugi.

All games use certified random number generators (RNG). RTP figures are published on each game's information panel inside the lobby. Live casino tables stream in real time with real dealers — no RNG is involved for those rounds.

If a game disconnects mid-round, the round result is determined by the server state at the moment of disconnection. 399bear does not void bets due to player-side network issues, but the support team can review server logs if you believe a result is incorrect.

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Mobile App

The 399bear Android app (version 2.4.5, 32 MB, requires Android 8.0 or higher) is available as a free APK download — it is not listed on the Google Play Store. Download it from 399bear App page, enable "Install from unknown sources" in your Android settings, then install and log in.

iOS users can access 399bear through the mobile browser at the same domain — a full-screen web app experience. All features, including deposits, withdrawals, and live games, work in the browser version.

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Responsible Gaming

399bear offers deposit limits, session time reminders, and self-exclusion. To set a limit, go to Account → Responsible Gaming. Limits take effect immediately when you reduce them, and cannot be increased for 24 hours.

Self-exclusion periods range from 24 hours to permanent closure. During exclusion, marketing communications stop and re-registration attempts are blocked. If you feel that gambling is affecting your daily life or finances, please visit the Responsible Gaming page or contact live chat for assistance.

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Player Questions

How long does account verification (KYC) take at 399bear?

The 399bear team reviews KYC documents within 6 hours of submission. During peak periods it may take slightly longer. You will receive an SMS once your account is verified. Upload your NID, Passport, or Driving Licence from Account → Verify Identity.

What is the minimum I can deposit or withdraw?

The minimum deposit at 399bear is ৳250. The minimum withdrawal is ৳1,200. The maximum daily withdrawal is ৳1,80,000 at the base VIP level — higher tiers unlock larger daily limits.

How fast do bKash and Nagad deposits arrive?

Deposits via bKash, Nagad, Rocket, and Upay typically credit to your 399bear wallet within 1 minute. Bank transfers depend on your bank's processing schedule and may take longer. If a deposit does not appear after 10 minutes, contact 24/7 live chat with your transaction reference number.

Can I have more than one 399bear account?

No. Each person is allowed exactly one 399bear account. Duplicate accounts are detected automatically, and all balances — including winnings — may be voided. If you have accidentally created a second account, contact live chat immediately to have it closed before it causes issues.

What is the wagering requirement on bonuses?

All 399bear bonuses carry a 7× wagering requirement. If you receive a ৳500 bonus, you need to wager a total of ৳3,500 on eligible games before that bonus converts to withdrawable cash. Bonuses expire after 7 days if the wagering requirement is not met by then.

Which games do not count toward bonus wagering?

Sports bets count 0% toward bonus wagering. Live casino bets (Evolution, Ezugi live tables) count at 20%. Slots, crash, fishing, lottery, and card games all count at 100%. Playing excluded game types while a bonus is active does not forfeit the bonus, but those bets do not reduce your wagering balance.

How do I download the 399bear Android app?

Visit the 399bear App page and tap Download APK. The file is 32 MB and works on Android 8.0 or higher. After downloading, open your Android settings, go to Security → Install Unknown Apps, allow your browser or file manager to install APKs, then open the downloaded file. No Play Store account is required.

What should I do if my withdrawal is delayed?

First, confirm your KYC is approved and there are no pending wagering requirements on your balance. If both are clear and the withdrawal has been pending for more than 23 minutes, contact 399bear 24/7 live chat with your withdrawal reference number. The team can check the status and escalate if needed.

How does the 399bear referral bonus work?

Share your unique referral link from Account → Refer a Friend. When a friend registers through your link and completes their first deposit, you receive ৳275 credited to your wallet automatically. There is no limit on how many friends you can refer, but the bonus is paid once per unique new player.

Is there a live chat I can use at any time?

Yes. 399bear provides 24/7 live chat support directly inside the site and app. Click the chat icon in the bottom-right corner of any page. Response times are typically under two minutes during normal hours. For account-specific issues, have your registered mobile number and transaction reference ready.

What happens if the connection drops during a live casino round?

Live casino rounds are resolved by the game server at the moment the bet is placed. A disconnection on your side does not change the outcome. If the server records a completed round, that result stands. Contact live chat with the round ID (shown in game history) if you believe there is a discrepancy.

How do I close my account permanently?

Withdraw any remaining balance first, then contact 24/7 live chat and request permanent account closure. You will need to verify your identity. Once closed, the account cannot be reopened and you will not be able to register a new account with the same mobile number or NID.