Responsible Gaming at 399bear

Our Commitment to Responsible Gaming

399bear is built for entertainment. We want every player in Bangladesh to enjoy cricket betting, casino games, and card games as a fun pastime — not as a source of financial stress. That commitment shapes every product decision we make: from how we design deposit flows to how our 24/7 support team is trained to respond.

Responsible gaming at 399bear is not a legal footnote. It is a set of real tools, real limits, and real people ready to help. This page explains all of them in plain language.

Age Verification Policy

You must be 18 years of age or older to open an account and play at 399bear. We verify age during registration and again at the KYC stage — before your first withdrawal is processed.

Acceptable identity documents for age verification include:

• National ID Card (NID)
• Passport
• Driving Licence

If we have reason to believe an account holder is under 18, that account is suspended immediately. Any balance held at the time of suspension is returned after review, minus any bonuses credited. We do not tolerate any attempt by adults to open accounts on behalf of minors.

Check Where You Stand

Honest self-reflection is the first step. Read through the statements below. If several of them feel familiar, it may be worth using the account tools described in the next sections — or speaking to someone you trust.

• I spend more time gaming than I planned.
• I keep going after a loss to try to recover the money.
• I have borrowed money or sold something to fund gaming.
• I feel irritable or restless when I am not playing.
• I hide my gaming activity from family or friends.
• I have missed work, study, or family time because of gaming.
• I think about my next gaming session even when I am doing something else.

Ticking two or more of these is a signal to slow down. Contact our live chat team — available around the clock — and ask to activate a cooling-off period or self-exclusion. There is no judgement.

Account Control Tools

Your 399bear account includes several built-in controls. You can find them in the Settings → Responsible Gaming section after logging in. All changes take effect within one hour of your request.

Setting Deposit and Loss Limits

A deposit limit lets you decide — in advance — how much money you will add to your account in a given time window. The minimum deposit at 399bear is ৳250. Setting a limit below your usual top-up amount is an easy way to keep spending predictable.

How to set a limit

1. Log in and open Settings → Responsible Gaming.
2. Choose Daily, Weekly, or Monthly as the period.
3. Enter the amount in BDT and confirm with your account password.
4. The limit activates within one hour.

Lowering a limit takes effect immediately. Raising a limit is subject to a 7-day cooling-off window — this delay is intentional and protects you from impulsive decisions made in the heat of the moment.

Self-Exclusion at 399bear

Self-exclusion is the strongest tool available. When you request it, your account is locked and you cannot log in, make deposits, or receive promotional emails for the duration you choose.

• 3 months — suitable for a planned break.
• 6 months — recommended when stress or financial pressure is a factor.
• Permanent — your account is closed and cannot be reopened.

To request self-exclusion, open the 24/7 live chat and tell the agent you want to self-exclude. They will confirm the duration with you and lock the account within one hour. Bonuses and pending promotional offers are cancelled automatically at the point of exclusion.

Taking a Short Break

A cooling-off period is a temporary pause. It is lighter than self-exclusion and useful when you feel you need a few days away from the platform without committing to a longer closure.

Available durations: 24 hours, 7 days, or 30 days. Contact live chat to activate. During the cooling-off period, your account balance is preserved and your account history remains intact. When the period ends, your account reopens automatically — no action needed.

Recognising a Gambling Problem

Problem gambling develops gradually. It rarely looks like the dramatic scenes shown in films. More often, it looks like this:

• Spending more time and money than you planned, repeatedly.
• Using gaming as a way to escape stress, loneliness, or anxiety.
• Feeling the need to bet larger amounts to get the same level of excitement.
• Lying to family members about how much time or money goes into gaming.
• Continuing to play even after deciding to stop.

If this sounds familiar — for yourself or someone you know — the right move is to pause and seek support. 399bear's responsible gaming tools are a good first step, but professional help is available and effective.

Where to Get Help in Bangladesh

If you are struggling, you do not have to manage it alone. The following options are available:

• 399bear Live Chat (24/7): Ask our team to activate limits, cooling-off, or self-exclusion. They are trained to assist without judgement and to point you toward further resources.
• Kaan Pete Roi: A Bangladesh-based emotional support helpline available via phone. They provide confidential listening support for personal and mental health challenges.
• Trusted family members or friends: Telling someone you trust about a gambling concern is often the most effective step you can take.

Our Team's Responsibilities

Every member of the 399bear support team completes responsible gaming training before handling player accounts. That training covers:

• How to identify language or behaviour patterns that suggest a player may be in difficulty.
• How to handle requests for limits and exclusions with care and without pressure.
• When to escalate a conversation to a senior compliance officer.
• Never to offer bonuses or promotions to players who have activated any form of responsible gaming restriction.

Agents are not permitted to try to persuade a player to lower a limit, reduce an exclusion period, or reopen an account early. Any agent who does so can be reported directly to our compliance team via live chat.

When This Page Changes

399bear reviews this policy at least every six months and after any significant change to our tools or processes. When changes are made, the updated version replaces this page. Players who have active responsible gaming restrictions in place are not affected by policy updates — their restrictions remain active under the terms agreed at the time.

If you have questions about any change to this policy, our live chat team can explain what has been updated and why.

Common Questions

Can I still withdraw money if I self-exclude?

Yes. If you have a balance when self-exclusion is activated, you can request a withdrawal. The funds will be sent to your registered bKash, Nagad, or Rocket account. Withdrawals during self-exclusion are processed within the standard timeframe of approximately 23 minutes. No new deposits are permitted during the exclusion period.

What happens to my bonus balance when I self-exclude?

All active bonuses and free-spin allocations are cancelled at the point of self-exclusion. Bonus funds that have not yet been converted to real money through wagering are removed. Only your confirmed real-money balance is eligible for withdrawal.

Can I set a limit on a specific game type rather than my whole account?

At present, deposit and loss limits apply to your entire 399bear account, not to individual game categories. If you want to restrict access to a specific type of game, the most effective approach is to contact live chat and explain your situation — the team can advise on the best tool for your needs.

How long does KYC verification take before I can withdraw?

KYC review typically completes within 6 hours of you submitting your documents. Accepted documents are your National ID Card (NID), Passport, or Driving Licence. Once KYC is approved, your first withdrawal is processed within 2 hours. Subsequent withdrawals usually arrive in around 23 minutes via mobile banking.

Will 399bear contact me with promotions while I am on a cooling-off period?

No. When a cooling-off period or self-exclusion is active, all marketing communications — including SMS, email, and in-platform notifications — are paused for the duration. If you receive a promotional message during an active restriction, report it to live chat immediately so we can investigate.

What if I think someone else is using my account without my knowledge?

Contact live chat immediately and ask for a temporary account lock while the access issue is investigated. Change your password and mobile number PIN as soon as possible. 399bear uses SSL encryption on all account sessions, but we cannot control access from a device that is shared without proper security settings in place.