399bear: Privacy Policy

Who We Are

399bear operates the online gaming platform at 399bear.lat and serves players across Bangladesh. When you create an account, place a wager, or contact support, 399bear acts as the data controller responsible for your personal information. This Privacy Policy explains what we collect, why we collect it, and the choices you have.

If you have questions that this document does not answer, our 24/7 live chat team is the fastest way to reach us. Details are in the Get in Touch section below.

Data We Gather From You

We only collect information that is necessary to run your account and comply with our obligations. The table below lists what we collect and when.

We do not collect sensitive categories of data such as racial or ethnic origin, political opinions, or health records. We never ask for your full payment card details directly — all transactions go through our supported mobile payment gateways.

How Your Data Works for You

Your data has a clear purpose in every case. We use it to:

• Open, verify, and maintain your 399bear account.
• Process deposits via bKash, Nagad, Rocket, Upay, and Bank Transfer, and release withdrawals within our standard processing window.
• Confirm your identity during KYC so withdrawals clear without delays.
• Detect fraud, unusual login patterns, and account security risks.
• Personalise game recommendations and show relevant promotions — for example, cricket-related offers during IPL or BPL seasons.
• Respond to your support requests through live chat.
• Send transactional messages (deposit confirmations, withdrawal status updates). We only send promotional messages if you have opted in.
• Meet any reporting or audit requirements that apply to our operations.

We will never sell your personal data to third parties for their own marketing purposes.

When We Share Your Information

399bear shares data only when it is necessary to deliver the service or when required by law. Recipients include:

Payment Processors

Your financial details are passed to bKash, Nagad, Rocket, Upay, and partner banks strictly to execute your requested transaction. These providers operate under their own privacy frameworks.

Game Technology Providers

Providers such as Evolution, JILI, Sexy Gaming, Pragmatic Play, Playtech, Spribe, and Ezugi receive anonymised session data needed to run their games inside our platform. They do not receive your identity or payment details.

Identity Verification Services

When you submit KYC documents, a trusted verification partner checks the authenticity of your NID, passport, or driving licence. Document images are retained for the minimum period required and then deleted.

Legal and Regulatory Bodies

If we receive a lawful request from a government authority or court, we will disclose the minimum information required to comply. We will notify you of such requests where we are legally permitted to do so.

Payment and Transaction Data

Every deposit and withdrawal on 399bear is handled over encrypted connections. We store transaction IDs, timestamps, and amounts for account reconciliation and dispute resolution. We do not store full mobile banking PINs or passwords. When you link a bKash or Nagad number, only the account number is retained — the OTP you use to confirm a transaction is never logged.

Our minimum deposit is ৳250 and the minimum withdrawal is ৳1,200. Transaction records are kept for the standard financial retention period, after which they are securely deleted.

Cookies and Site Analytics

399bear uses cookies and similar tracking technologies to keep your session active, remember your preferred language settings, and understand how players navigate the site. We do not use advertising cookies that track you across other websites.

Cookie types we use

• Essential cookies — required for login sessions and security checks. You cannot opt out of these while using the platform.
• Performance cookies — anonymous data on page load times and error rates, used to improve the site.
• Preference cookies — store settings like your display language or last-played game category.

You can delete cookies through your browser settings at any time. Clearing essential cookies will log you out of your account.

How Long We Hold Your Data

We keep your data only as long as your account is active or as long as the purpose for which it was collected requires. Specific retention periods:

• Account and identity data — retained while your account is open, plus a reasonable period after closure for dispute resolution.
• Transaction records — retained for the period mandated by applicable financial regulations.
• KYC documents — retained until verification is complete and for a standard post-verification period, then securely deleted.
• Live chat and support logs — retained for up to 12 months from the date of the conversation.
• Device and session logs — retained for up to 90 days for fraud detection.

Once a retention period expires, data is either deleted or anonymised so it can no longer be linked back to you.

Your Rights Over Your Data

You have the following rights in relation to the personal data 399bear holds about you:

• Access — request a copy of the personal data we hold about you.
• Correction — ask us to fix inaccurate or incomplete information on your account.
• Deletion — request that we delete your data where we have no legal obligation to retain it. Note that some records must be kept even after account closure.
• Restriction — ask us to pause processing while a correction or objection request is being reviewed.
• Portability — receive your account data in a structured, commonly used format.
• Withdrawal of consent — if you gave consent for promotional messages, you can withdraw it at any time by contacting live chat or updating your account notification settings.

To exercise any of these rights, contact our support team via live chat. We aim to respond to all data requests within a reasonable timeframe. We may need to verify your identity before processing the request.

Security Measures We Apply

Protecting your data is a core responsibility at 399bear. The measures we have in place include:

• SSL/TLS encryption on all data transmitted between your device and our servers.
• Encrypted storage for sensitive fields such as passwords and KYC document references.
• Role-based access controls so that only authorised staff can view personal data, and only when it is needed to do their job.
• Regular security audits and vulnerability assessments of our platform.
• Two-factor authentication available for your account login.
• Automated fraud detection that flags unusual betting patterns and login attempts from unexpected locations.

If we become aware of a data breach that may affect your rights or freedoms, we will notify you as quickly as practicable and take immediate steps to contain the incident.

Players Under 18

399bear is strictly for adults aged 18 and above. We do not knowingly collect personal data from anyone under 18. During registration, users must confirm their age, and KYC verification checks date of birth against official identity documents. If we discover that a minor has created an account, we will close the account immediately and delete all associated data.

When This Policy Changes

We review this Privacy Policy periodically and update it when our practices change or when regulations require it. When we make material changes, we will display a notice on the 399bear platform and update the "Last updated" date at the top of this page. Continuing to use the platform after a change takes effect means you accept the revised policy.

We recommend checking this page occasionally, particularly before submitting new personal information such as KYC documents.

Get in Touch

If you have a question about this Privacy Policy, want to exercise a data right, or need to report a concern, please use our 24/7 live chat on the 399bear platform. This is the fastest way to reach a member of the support team, and all data-related requests are handled with priority.

For general help with your account, deposits, or withdrawals, the same live chat channel is available around the clock every day of the week.